Privacy Policy | Colibri Counselling & Psychotherapy

Last Updated: 1 January 2025

Welcome to Colibri Counselling and Psychotherapy. We value and respect your privacy and are committed to protecting your personal information in compliance with the Privacy Act 1988 and applicable privacy laws in Australia. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

This Privacy Policy applies to all interactions with Colibri Counselling and Psychotherapy, including but not limited to the use of our website, telehealth services, email communications, and any other methods of engagement with our practice. By accessing our services or website, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

Who We Are

In this policy, “us,” “we,” or “our” refers to Colibri Counselling and Psychotherapy, operators of this website and our clinical practice.

What is Personal Information?

“Personal information” refers to any data or opinion about an identified individual or an individual who is reasonably identifiable. This includes, but is not limited to:

Your name
Mailing or street address
Date of birth
Email address
Phone number

We may also collect sensitive information, such as details about your health, beliefs, or other personal matters, only with your consent or as permitted by law.

How We Collect Your Personal Information

We collect your personal information directly from you when you:

Interact with us via our website, email, phone, or social media
Use our telehealth or booking portal (e.g., Zanda)
Participate in consultations, surveys, or events
Provide payment information via secure platforms (e.g., Stripe)

We may also collect information from publicly available sources or third parties with your consent.

How We Use Your Personal Information

We use your personal information to:

Provide and improve our counselling and psychotherapy services
Personalise your experience with us
Manage administrative, research, and supervision requirements
Comply with legal obligations or respond to emergencies

Disclosure of Personal Information

We may share your personal information in the following circumstances:

With your consent, for professional purposes (e.g., supervision)
To comply with legal requirements, such as court orders or laws
To prevent imminent threats to life, health, or safety
For secure payment processing via trusted platforms

Where disclosure is necessary to third-party service providers (e.g., website hosting via Wix or telehealth via Zanda), we take reasonable steps to ensure your information is protected.

International Data Transfers

Some service providers may store data overseas, such as in the United States. We ensure when choosing these providers that they adhere to privacy standards equivalent to Australian law.

Wix (webiste hosting), as a global provider, adheres to several international data protection frameworks, including:

General Data Protection Regulation (GDPR) for the European Union.
California Consumer Privacy Act (CCPA).
Compliance with security standards like ISO/IEC 27001 for data protection.

These standards are robust and align closely with the APPs.

How We Protect Your Personal Information

We take all reasonable steps to safeguard your information, including:

Secure physical storage of records
Restricted access for authorised personnel only
Technological measures like encryption

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may impact functionality. We also use analytics tools to monitor website traffic; this data is anonymised where possible.

Direct Marketing

With your consent, we may send you information about our services via email, SMS, or mail. You can opt out at any time by following the instructions provided in these communications.

Retention of Personal Information

We retain your personal information only for as long as necessary to provide our services and meet legal obligations (e.g., record-keeping for clinical notes).

Access and Corrections

You have the right to access and correct your personal information. To request changes, contact us at contact@colibricounselling.com.au. We will respond within five business days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies.

Inquiries and Complaints

If you have questions or concerns about how we handle your personal information, contact us at:

Email: contact@colibricounselling.com.au

Policy Updates

This Privacy Policy is reviewed periodically. Please check our website for the most current version.

Your privacy is our priority. Thank you for trusting Colibri Counselling and Psychotherapy.